Get in Touch With Us
Got a question about something you have read on isaes2011.org.uk, spotted an error, or want to ask about one of the casinos not on Gamstop featured here? This page explains how to reach us, what we can help with, and what we cannot.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and include a short line on what your enquiry is about — a review, a listed offer, a correction, or something more general. That alone usually saves a back-and-forth and gets you a useful reply sooner.
We aim to respond within a couple of working days. During busier periods it can take a little longer, but every message is read by a person, not a bot.
What We Can Help With
- Questions about our reviews and ratings — how we assessed a particular site, or why one non Gamstop casino ranks above another on our list.
- Corrections — offers, terms and welcome bonuses change often. If something looks out of date on a brand listed here, tell us and we will check it.
- General enquiries about how these sites work — payment options, game selection, or how sites operating outside the Gamstop scheme differ from UK-licensed casinos. For a broader introduction to the topic, our guide to trusted non Gamstop casinos is a good starting point.
- Content suggestions — if there is a subject connected to gambling sites not on Gamstop you would like us to cover in more depth, we are open to hearing it.
- Partnership or editorial enquiries — if you represent an operator or affiliate programme, introduce yourself and outline what you have in mind.
What This Page Cannot Do
We are an independent comparison site, not a casino operator, so we cannot access anyone's account, process a deposit or withdrawal, or resolve a dispute with a specific brand. For account issues, verification queries or withdrawal delays, the fastest route is always the support channel of the casino in question — most of the sites we cover offer live chat or email support directly on their platform.
If you are contacting us about a concern with your own play, please say so in your message. We will not lecture you, but we can point you towards general information on managing your gambling and on self-exclusion tools, including how these apply to sites operating outside the Gamstop scheme.
A Word on Accuracy and Independence
Some of the casinos listed on isaes2011.org.uk pay us a commission when a reader signs up through our site. This never decides how a brand is ranked or reviewed — our ratings are based on our own research into offers, payment options, game libraries and terms. If you think we have got something wrong, we genuinely want to know, because keeping this information current and reliable is the point of the site.
Before You Write In
A few quick checks can save you time:
- If your question is about a specific welcome bonus or wagering condition, check the terms listed beside that offer first — details such as minimum deposit, spin count and time limits are usually stated there.
- If you are looking for a general overview of how non Gamstop casinos compare with UK-licensed sites, our page on trusted non Gamstop casinos covers this in more detail than we can in a contact reply.
- If your enquiry relates to a casino not featured on this site, we will not be able to comment on it, since we only review and rank the brands listed here.
All players contacting us should be aged 18 or over, in line with the minimum age for gambling activity. We look forward to hearing from you, and we will always aim to give you a straight answer rather than a scripted one.